Returns & Exchanges

How to return items

You have 30 days to return the item(s). You can return your product for any reason.

Please follow the instructions below for returns and exchanges.

1.Contact us by Phone or Email

  Phone number: 1-877-288-3564

  Email : support@certified-direct.com

   *Please include this information on the Email :  Your name / Order # / Returning item name )

2.You will receive a prepaid FedEx return label by Email.

   *Please do not to use your own return label. We will not be responsible in case the item gets lost.

3. Send item(s) by FedEx.

You will receive your refund once we have received your returned item in our warehouse. Likewise, for exchanges we will ship out your replacement item once we receive the returned item.